{"id":1666,"date":"2026-08-13T02:49:09","date_gmt":"2026-08-12T23:49:09","guid":{"rendered":"https:\/\/nak.ua\/faq\/"},"modified":"2026-09-14T16:54:50","modified_gmt":"2026-09-14T13:54:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/nak.ua\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-wd-section wd-478d42be nak-page-hero\">\n<div class=\"wp-block-wd-container wd-dir-col wd-1df67f11 nak-ph-inner\">\t\t\t<div class=\"wd-el-breadcrumbs wd-b5945411 nak-ph-crumbs\">\n\t\t\t\t<nav class=\"wd-breadcrumbs\"><a href=\"https:\/\/nak.ua\/en\/\">Home<\/a><span class=\"wd-delimiter\">\/<\/span><span class=\"wd-last\">Page<\/span><\/nav>\t\t\t<\/div>   \n\t\t\n\n\n<div class=\"wp-block-wd-container wd-dir-col wd-d49d9a5f\">\n<h1 class=\"wp-block-wd-title title wd-00f6d70b nak-ph-h1\">FAQ<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1b1b7863 nak-ph-lead\">Answers to the most common questions about products, ordering, delivery and service.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-wd-container wd-dir-row wd-align-is-lg-flex-start wd-fec6be36 nak-faq nak-faq-inner\">\n<div class=\"wp-block-wd-container wd-dir-row-md wd-dir-row-sm wd-dir-col wd-align-is-md-center wd-align-is-sm-center wd-057f0707 nak-faq-aside nak-flexcol\">\n<div class=\"wp-block-wd-title title wd-hide-md-sm wd-hide-sm wd-c3e96240 nak-faq-navlabel\">Categories<\/div>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3bf8b655 nak-faq-tab\">Order and payment<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-91187ab1 nak-faq-tab\">Products and selection<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-67bf3dc1 nak-faq-tab\">Delivery<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-0809759f nak-faq-tab\">Warranty and service<\/p>\n\n\n\n<div class=\"wp-block-wd-container wd-dir-col wd-hide-md-sm wd-hide-sm wd-ec14fd1a nak-faq-help\">\n<div class=\"wp-block-wd-title title wd-acd1d864 nak-faq-help-h\">Didn\u2019t find an answer?<\/div>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c7d67fa5 nak-faq-help-t\">Our engineers will advise you by phone or email.<\/p>\n\n\n\n<a class=\"wp-block-wd-button btn btn-style-default btn-size-default btn-shape-semi-rounded wd-7b406579 nak-faq-help-btn nak-consult-trigger\" href=\"https:\/\/nak.ua\/en\/contacts\/\"><span>Ask a question<\/span><\/a>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-container wd-dir-col wd-79f9761f nak-faq-main nak-flexcol\">\n<div class=\"wp-block-wd-container wd-dir-col wd-abec0200 nak-faq-group\">\n<h2 class=\"wp-block-wd-title title wd-64acaf37 nak-faq-h2\">Order and payment<\/h2>\n\n\n\n<div class=\"wp-block-wd-accordion wd-accordion wd-style-shadow wd-titles-start wd-opener-style-arrow wd-opener-pos-end wd-0ed77339 nak-faq-acc\" data-state=\"all\">\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-f754c6ac\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>How do I place an order?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-b8293a59 nak-faq-a\">Send a request to office@nak.ua, call the Lviv or Dnipro office, or use the form on the Contacts page. Include the item, quantity and, if possible, a drawing or diagram \\u2014 our manager will prepare a commercial quote within a business day.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-e3fddb53\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>What payment methods do you accept?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-2005ded9 nak-faq-a\">We work with non-cash settlement with legal entities and sole proprietors (with and without VAT). Individuals can also pay by bank account details. We offer deferred payment to regular customers.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-786d80fc\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Is there a minimum order amount?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-6a3606cd nak-faq-a\">There is no minimum order. However, for small items (seals, fittings) we recommend ordering in sets &#8211; this reduces the share of shipping costs.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-96210d1d\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>How fast do you prepare a commercial quote?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-7e741cc1 nak-faq-a\">Standard stock items &#8211; within a few hours. Made-to-order items (non-standard cylinders, imported components) &#8211; 1-3 business days after confirming technical requirements.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-f67cce3f\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Do you work with individuals?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-98930300 nak-faq-a\">Yes. Our main clients are businesses and sole proprietors, but individuals can also buy products by invoice, paying to our bank account.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-5b4d0ff2\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Can I change or cancel my order?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-e2cd608b nak-faq-a\">Stock items &#8211; yes, up to the point of shipping, after notifying your manager. Made-to-order or custom-manufactured items cannot be cancelled once production has started.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-448f07de\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>What documents do you provide with the goods?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-8b648a51 nak-faq-a\">A delivery note, an invoice, and if needed a product data sheet or quality certificate. For VAT payers we issue a tax invoice within the statutory deadline.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-5b68134a\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Do you sign contracts for regular deliveries?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-ac134364 nak-faq-a\">Yes, with regular customers we sign framework agreements with fixed delivery terms, agreed pricing, and reserved fast-moving stock.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-container wd-dir-col wd-3c804e2e nak-faq-group\">\n<h2 class=\"wp-block-wd-title title wd-a35af42a nak-faq-h2\">Products and selection<\/h2>\n\n\n\n<div class=\"wp-block-wd-accordion wd-accordion wd-style-shadow wd-titles-start wd-opener-style-arrow wd-opener-pos-end wd-be979ee1 nak-faq-acc\" data-state=\"all\">\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-c3caf329\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Can you select an equivalent based on a drawing or sample?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-3efefb3c nak-faq-a\">Yes. Our engineers select equivalents for seals, hoses, fittings and components based on your drawing, diagram, or even a photo with dimensions. Send materials to office@nak.ua \\u2014 selection is free.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-db3fc238\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Do you manufacture cylinders to custom specifications?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-876afc61 nak-faq-a\">Yes, we manufacture cylinders to the customer\u2019s technical specification: rod diameter, stroke length, mounting type, operating pressure. We develop the design documentation and agree it with you before production.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-df6cf171\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Which brands do you supply?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-4cebebcc nak-faq-a\">We are the official distributor of leading European manufacturers of hydraulics and pneumatics, including Uniflex, IMI NORGREN, SERTO and Mikalor. Distributor certificates are posted on the \u201cCertificates\u201d page.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-6ae4ea4e\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Is the product in stock?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-c98abfb7 nak-faq-a\">Fast-moving items &#8211; hoses, fittings, seals, filter elements &#8211; we always keep in stock in Lviv and Dnipro. Please confirm the availability of a specific item with your manager.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-container wd-dir-col wd-db4e47ae nak-faq-group\">\n<h2 class=\"wp-block-wd-title title wd-3ec945ea nak-faq-h2\">Delivery<\/h2>\n\n\n\n<div class=\"wp-block-wd-accordion wd-accordion wd-style-shadow wd-titles-start wd-opener-style-arrow wd-opener-pos-end wd-9f4df842 nak-faq-acc\" data-state=\"all\">\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-646bcde9\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>How is delivery within Ukraine handled?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-16448067 nak-faq-a\">We ship via Nova Poshta, Delivery, or another carrier of your choice. In-stock items ship the same day if paid by 3 PM.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-bd5ef23c\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Is self-pickup possible?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-6f706dd2 nak-faq-a\">Yes, from our warehouses in Lviv and Dnipro during business hours 9 AM-6 PM. Please arrange the time with our manager in advance so your order is ready when you arrive.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-749f7e8d\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>How much does delivery cost?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-a7de2d34 nak-faq-a\">Delivery is charged according to the carrier\u2019s tariffs. For large batches and framework contracts, delivery terms are agreed individually.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-container wd-dir-col wd-49d479e3 nak-faq-group\">\n<h2 class=\"wp-block-wd-title title wd-481d6565 nak-faq-h2\">Warranty and service<\/h2>\n\n\n\n<div class=\"wp-block-wd-accordion wd-accordion wd-style-shadow wd-titles-start wd-opener-style-arrow wd-opener-pos-end wd-b6684037 nak-faq-acc\" data-state=\"all\">\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-bcff0094\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>What warranty applies to the products?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-944e09b4 nak-faq-a\">12 months from the shipping date on in-house manufactured cylinders. Partner-brand products carry the manufacturer\u2019s warranty. Warranty terms are set out in the supply contract.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-9ac481af\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Do you repair cylinders from other manufacturers?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-3d0b7f2f nak-faq-a\">Yes, we repair cylinders from any manufacturer: fault diagnosis, seal replacement, rod or bore restoration or resurfacing, pressure testing on a bench. A warranty is provided after repair.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-614cbea0\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Do you carry out crimping and testing of hoses?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-aa7e12ff nak-faq-a\">Yes, on Uniflex equipment we perform cutting, crimping and testing of high-pressure hoses. Every finished hose undergoes quality control.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-b6a51d7b\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>What to do in a warranty case?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-359a3038 nak-faq-a\">Contact your account manager, send photos of the defect and a description of the operating conditions. We run diagnostics and, if the case is covered by warranty, repair or replace the item free of charge.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-1666","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/nak.ua\/en\/wp-json\/wp\/v2\/pages\/1666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nak.ua\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nak.ua\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nak.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nak.ua\/en\/wp-json\/wp\/v2\/comments?post=1666"}],"version-history":[{"count":0,"href":"https:\/\/nak.ua\/en\/wp-json\/wp\/v2\/pages\/1666\/revisions"}],"wp:attachment":[{"href":"https:\/\/nak.ua\/en\/wp-json\/wp\/v2\/media?parent=1666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}