FAQ
Answers to the most common questions about products, ordering, delivery and service.
Order and payment
Products and selection
Delivery
Warranty and service
Order and payment
Send a request to office@nak.ua, call the Lviv or Dnipro office, or use the form on the Contacts page. Include the item, quantity and, if possible, a drawing or diagram \u2014 our manager will prepare a commercial quote within a business day.
We work with non-cash settlement with legal entities and sole proprietors (with and without VAT). Individuals can also pay by bank account details. We offer deferred payment to regular customers.
There is no minimum order. However, for small items (seals, fittings) we recommend ordering in sets – this reduces the share of shipping costs.
Standard stock items – within a few hours. Made-to-order items (non-standard cylinders, imported components) – 1-3 business days after confirming technical requirements.
Yes. Our main clients are businesses and sole proprietors, but individuals can also buy products by invoice, paying to our bank account.
Stock items – yes, up to the point of shipping, after notifying your manager. Made-to-order or custom-manufactured items cannot be cancelled once production has started.
A delivery note, an invoice, and if needed a product data sheet or quality certificate. For VAT payers we issue a tax invoice within the statutory deadline.
Yes, with regular customers we sign framework agreements with fixed delivery terms, agreed pricing, and reserved fast-moving stock.
Products and selection
Yes. Our engineers select equivalents for seals, hoses, fittings and components based on your drawing, diagram, or even a photo with dimensions. Send materials to office@nak.ua \u2014 selection is free.
Yes, we manufacture cylinders to the customer’s technical specification: rod diameter, stroke length, mounting type, operating pressure. We develop the design documentation and agree it with you before production.
We are the official distributor of leading European manufacturers of hydraulics and pneumatics, including Uniflex, IMI NORGREN, SERTO and Mikalor. Distributor certificates are posted on the “Certificates” page.
Fast-moving items – hoses, fittings, seals, filter elements – we always keep in stock in Lviv and Dnipro. Please confirm the availability of a specific item with your manager.
Delivery
We ship via Nova Poshta, Delivery, or another carrier of your choice. In-stock items ship the same day if paid by 3 PM.
Yes, from our warehouses in Lviv and Dnipro during business hours 9 AM-6 PM. Please arrange the time with our manager in advance so your order is ready when you arrive.
Delivery is charged according to the carrier’s tariffs. For large batches and framework contracts, delivery terms are agreed individually.
Warranty and service
12 months from the shipping date on in-house manufactured cylinders. Partner-brand products carry the manufacturer’s warranty. Warranty terms are set out in the supply contract.
Yes, we repair cylinders from any manufacturer: fault diagnosis, seal replacement, rod or bore restoration or resurfacing, pressure testing on a bench. A warranty is provided after repair.
Yes, on Uniflex equipment we perform cutting, crimping and testing of high-pressure hoses. Every finished hose undergoes quality control.
Contact your account manager, send photos of the defect and a description of the operating conditions. We run diagnostics and, if the case is covered by warranty, repair or replace the item free of charge.
